FREQUENTLY ASKED QUESTIONS
I need an estimate or more information about a product. Who should I contact?
Our Sales team is available to answer any product inquiries you may have and prepare an estimate for you. Email support@rayonshine.com regarding your project. We will assign a salesperson to assist you.
I have a question about an existing order.
Our Customer Service team is available to answer any questions you may have about a previous or existing order. Email support@rayonshine.com with your inquiry.
Which voltage do I need?
Depending where you plan to install it, you will either need either a 120V or 240V fixture. For a full list of voltages by country, Contact us support@rayonshine.com. Chandeliers fixtures marked "Universal Voltage" will work with either voltage, so long as a lightbulb with the appropriate voltage is used. Table lamps described as having "Universal Voltage" include integrated LED lamping and a USB plug, which is inherently safe. Traditional certifications are not applicable due to the low voltage of these lamps; however, the power supply provided with our lamps is UL/cUL, CE, GS, RCM, CCC, and PSE certified, and interchangeable for use in North America, Europe, United Kingdom, Australia and China.
What kind of lamping do I need?
The type of lamping will depend on the location of the installation, certification requirements, and the type of fixture. We offer two types of LEDs depending on the collection: LED replacment bulbs, which are meant to replace traditional bulbs; and integrated LEDs, which are built into the fixture itself. Please contact support@rayonshine.com for more specific information.
What length stem do I need?
Most of our fixtures ship with a 35cm stem, If a longer stem is needed, Please contact us, we can lengthen it for free according to your request, . Certain fixtures cannot be height-adjusted during installation, and require a drop length to be specified at the time of the order. Consult the "Description" section and related spec sheet available on each product page, or contact support@rayonshine.com for more information.
Do you offer customizations?
Yes, rayonshine.com offers customization services for certain products. Email support@rayonshine.com for more information.
Do you offer rush orders?
Yes, orders can be rushed for a 25% upcharge. Rush orders typically will reduce a lead time in half. Rush orders require pre-approval from rayonshine.com and is dependent on production capacity. Email support@rayonshine.com for more information.
Do you stock products?
Yes, some products are in stock and can be shipped quickly, and some products need to be produced. us to tailor each order to a customer's needs, and to make customizations if need be. Lead times 7-16 weeks, please contact us to discuss the specifics according to different products.
Do you offer trade pricing?
We do not provide trade pricing for the time being, we provide additional discounts for designers and studios, please contact us for more information
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.